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You don’t need an electrician for the mobile chargers that connect to domestic sockets. You can plug it into a suitable socket and start charging.

You do need an electrician for the permanently positioned chargers, as they should be connected to the electrical system of the building by a certified professional.

Weather protection is always an advantage; with IP55 protection against dust and water charger can operate up to +40° C temperature. 

It is recommended to protect the charger from direct sunlight.

Note: Only vertical placement of the go-eCharger is acceptable. Otherwise, there is a risk of water entering the type 2 socket of the charger. 

IP (International Protection) defines the protection of electrical equipment for different environmental conditions. For example, the ingress of foreign bodies (such as dust) and water. The charger is suitable for permanent outdoor operation with protection class IP54 or IP55. The unit is protected against splashing water and can withstand heavy rainfall.

Dynamic load balancing is an optional feature of your charger that allows the charger to automatically adapt the energy use charger to ensure it never exceeds a safe maximum and doesn’t overload your home’s electrical circuit.

Type A RCDs, commonly used in buildings, protect against sinusoidal and pulsating fault currents. However, due to the design of some onboard chargers in electric vehicles (e.g., Renault ZOE), DC faults can also occur. Therefore, additional DC fault protection is required on the building side or in the charging station as a type B RCD or RCD protection module. The RCD protection module integrated into the charger switches off the charging station in the event of a fault current generated by the car and thus ensures the highest possible level of safety. Therefore, only a type An RCD is required on the building side unless local regulations deviate from this.

No, our chargers are maintenance-free.

End customers can claim their warranty rights for up to 2 years.

Access to the charging station can be restricted and personalized using the RFID function. This means that no one can start a charging process without authorization. In addition, all charging processes can be saved on up to 10 accounts. RFID makes it possible to authorize, and evaluate charges for different users and export them as a CSV file. By default, you can charge without RFID authorization. This can be changed.

The vehicle must first be connected to the charging station. If the charging station is not set to free charging, you must authorize yourself with an RFID card or by an app to start the charging process. 

No, IEC 62196-2 stipulates for safety reasons that, during charging the plug must be locked inside the charging socket both on the infrastructure side and on the vehicle side.

These communication interfaces provide many additional benefits. If you wish, you can connect the charger to the Internet (control via the app over an existing WiFi network) or control it directly via a local hotspot to benefit from further functions.

With several charging stations per household (per grid connection), load balancing will be indispensable. When charging several electric vehicles simultaneously, standard household connections are overloaded. With the help of load balancing, the charging boxes communicate with each other. This ensures efficient and safe power distribution.

Once your order has left our warehouse, you receive a tracking number via email that allows you to check the delivery status.

It is totally okay to wipe the appliance with a cloth moistened with water while the charger is not in use. Please do not clean the charger with a high-pressure cleaner or under running water to avoid damage.

According to VDE0100-722:2016, each connection point must be protected by its own residual current protective device of at least type A with a rated differential current no greater than 30 mA. Charging stations with sockets or vehicle couplings must also have protection against DC residual currents.